The Senior Vice President, Office of Property Management serves as an advisor to the President and Executive Director of DCHA and provides oversight and direction over Property Management Operations of Authority-owned properties and assets including but not limited to occupancy rates, leasing, resident problem resolution, rent collections and other matters related to public housing developments, property maintenance and facilities management, and mechanical operations including all major electrical/mechanical systems.
Incumbent is responsible for guiding the efficient and effective administration of the properties and assets and on advising supervisory/managerial staff on compliance with federal, local and DCHA regulations, procedures, and policies.
All activities must support the DCHA s strategic goals and objectives and produce results that accomplish the goals of the Office of Property Management Operations.
Essential Duties and Responsibilities
The below statements describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.
- With data focused management, directly supervises the Deputy Director of Property Management Operations, Chief, Facilities Maintenance, the Director of Mechanical Operations, the Director of Resident Services and the Director of Customer Engagement to ensure that operations and maintenance of all properties are consistent with overall Authority quality, occupancy, cost, and revenue goals; ensures that assigned property/properties is/are maintained in a decent, safe, and sanitary condition at all times; organizes assigned work; develops effective work methods that comply with Authority expectations; and partners with internal and external resources to maintain high levels of property performance and standards;
- In conjunction with the Chief, Facilities Maintenance, oversees the management of the regional warehouse to ensure that adequate supplies of materials and fixed assets are readily available and appropriated to the sites.
- In conjunction with the Data Management Officer, ensures that unit and resident data is correct, up-to- date and appropriately transmitted to the proper department of the U.S. Department of Housing and Urban Development’s (HUD’s) databases.
- Directly supervises staff; carries out supervisory responsibilities in accordance with DCHA policies and applicable laws, including interviewing, hiring, and training employees; planning, assigning, and directing work; approving and disapproving leave; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; effectively manages performance; ensures efficient utilization of staff resources.
- Coordinates with other departments that support Operations to ensure appropriate services and operations.
- Serves as the reviewing official on evaluations of non-supervisory employees rated by subordinate supervisors.
- Addresses community action groups, professional organizations, and others, as requested, concerning the activities of the region.
- Assists in the development of policies and procedures and short- and long-term planning; manages designated programs, services and activities; analyzes and evaluates the effectiveness of property operations; works to ensure areas of responsibility meet or exceed established goals and objectives.
- Interprets program standards, procedures, and regulations necessary for the effective operation of programs; manages the budget for all area programs; recommends modifications to satisfy changing program requirements and staff adjustments.
- Participates in the development of the annual budget submission as related to Property Management Operations; ensures that the area of responsibility operates within established budget; advises the President and Executive Director and or the Chief Operations Officer on relevant budget, policy, program, and procedural issues and on the status of all phases of area programs.
- Supports the President and Executive Director as needed; attends various public/business, community and resident meetings with and/or on behalf of the President and Executive Director; follows up as appropriate; and acts on his/her behalf as directed.
- Reviews staff communications to assure operational program coordination; promotes an understanding of the Authority’s mission, objectives, policies, and procedures.
- Conducts research and analysis of operational activities for efficiency, effectiveness and compliance with overall policies and procedures and all applicable regulations; monitors subordinates’ compliance with DCHA regulations, procedures, and effective management practices.
- Ensures that operating procedures are documented and updated/revised as needed.
- Develops data needed in resolving program and operational issues; identifies problem areas; makes critical analyses; recommends actions to improve programs.
- Works with resident groups to ensure their participation in the delivery of services to residents and to encourage their involvement in housing management related activities.
- Accomplishes special assignments at the request of the President and Executive Director.
- Prepares reports and correspondence as required; provides timely information to the President and Executive Director with regard to work pending and the rate of progress on major assignments.
- Performs other related duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Demonstrated data-informed management
- Demonstrated expertise and knowledge of public housing management and operations
- Demonstrated knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned area of responsibility in the DCHA
- Ability to prepare and monitor contracts, budgets, year-end statements, and fund requisitions
- Advanced communication skills including oral and written presentation
- Extensive knowledge of DCHA’s organizational structure
- Knowledge of construction and federal housing quality standards
- Ability to exercise good judgment
- Mastery knowledge of programs, regulations and directives of the U.S. Department of Housing and Urban Development (HUD) as well as all other applicable Federal and District laws and regulations.
Education and Experience
- Bachelor’s degree from an accredited college or university with emphasis in public administration, business administration or a related field.
- Master’s degree preferred.
- At least 8-10 years of experience years of housing operations management work experience, and at least five years’ supervisory/management experience in public housing, affordable housing, and/or real estate redevelopment environment.
- The equivalent combination of education and experience which meet the minimum qualifications requirement may be substituted