The Property Management Director manages the strategic activities and operations for public housing within the city of Norfolk, Virginia. This position oversees the development and implementation of affordable housing property management programs, including public housing, project based voucher and low-income housing tax credit properties, as well as develops, oversees, and coordinates the operational strategies for assigned communities, other communities, other departments, and outside agencies.
- Manages the strategic activities and operations for affordable housing within the city of Norfolk, Virginia: assesses factors in the internal organization and the external environment; reviews and evaluates a broad range of information relevant to the management of the properties; directs the development of objectives and the strategies to achieve those objectives; recommends action to the Chief Housing Officer and other staff; directs the development and implementation of Property Management policies, programs, and procedures; oversees collection, access, and allocation of area resources necessary to implement area strategies; evaluates results of Property Management policies, programs, and procedures; and directs corrective action as needed.
- Coordinates the formulation and implementation of objectives and operational strategies for assigned affordable housing communities: provides advice, guidance, and direction on department operational matters; oversees collection, access, and allocation of resources necessary to implement department strategies; reviews the implementation of department strategies and assesses their effectiveness; and recommends or directs corrective action.
- Monitors and acts to assure regulatory compliance and satisfactory ratings on Department of Housing and Urban Development (HUD) performance indicators; acts to assure satisfactory evaluations on Public Housing Assessment System (PHAS) and SEMAP indicators and other measures.
- Monitors and acts to assure regulatory compliance and satisfactory ratings on Virginia Housing and low-income housing tax credit investors performance indicators, acts to assure satisfactory evaluations on Virginia Housing and investors audits and other measures.
- Monitors and acts on service quality assurance; conducts reviews on resident files, including move-ins, move-outs, recertifications, interims; rent collections and Tenants Accounts Receivables (TAR); and other performance indicators and measures; acts to assure satisfactory performance on Public Housing Assessment System (PHAS) and SEMAP measures; acts to assure satisfactory performance on internal measures.
- Monitors and acts on service quality assurance related to maintenance emergency and non-emergency work orders; contractor and staff inspections; work with staff to assess long-term maintenance and capital needs for each property. Ensure maintenance staff have adequate experience and provide ongoing training, acts to assure satisfactory performance on Public Housing Assessment System (PHAS) as it relates to REAC inspection scoring.
- Plans, develops, directs, and assists in establishing and implementing community marketing and leasing programs: confers with asset zone managers, property managers, occupancy manager recommends, and implements marketing objectives and strategies to achieve objectives; assists in establishing resident profiles that reflect revenue targets; monitors programs, and takes corrective action as needed.
- Confers with management, staff, and legal counsel to recommend decisions on area policy, program, and procedural matters; matters may involve regulatory or litigation issues; also advises and provides information to management on all property administration policies, programs, and procedures.
- Meets with representatives of outside agencies (e.g., HUD, City of Norfolk, Virginia Housing, LIHTC Investors, industry groups, consultants, contractors, and non-profit organizations) to discuss and decide issues related to funding, new programs, program changes, problem resolution, and support activities related to property administration activities.
- Represents the organization before government officials, political agencies, community groups, affordable housing residents, businesses, news media, the general public, employees, and others; may present information on NRHA activities to individuals or large groups; may participate in dialogue to clarify issues and identify problems; and may receive information on issues affecting NRHA. Serves as member or participant in committees, and other groups as appointed to promote interests of Norfolk and NRHA.
- Supervises subordinate management, supervisory, professional, and administrative staff to ensure effective operation of department; performs the full range of supervisory activities, including but not limited to assigning and coordinating work; acting on employee problems; hiring, promoting, developing, disciplining, and rewarding employees.
- Participates in the development and implementation of department projects and programs as needed; may participate in project or program development as needed; may participate as a member of team or task force; and undertakes special projects as directed,
- Visits housing communities and work sites to observe community conditions and work progress; discusses problems and other matters with residents and employees.
- Prepares or oversees preparation of written policies, correspondence, reports, and other documents as needed.
- Performs other related work as required.
Knowledge, Skills and Abilities
- Comprehensive and current knowledge of public-sector management laws, standards, regulations, practices, and problems.
- Comprehensive and current knowledge of federal, state, and local programs, laws, regulations, and rules related to public housing, Section 8, low-income housing tax credits and other related programs.
- Comprehensive and current knowledge of public housing, project based voucher, and low-income housing tax credit property management systems, methods, and techniques.
- Comprehensive and current knowledge of general management principles, practices, theories, and methods.
- Knowledge of public housing construction and maintenance approaches and methods, to include general knowledge of related fields, such as hazardous waste management, energy systems management, and grounds management.
- Knowledge of federal, state, and local public assistance programs, including welfare and housing subsidy programs.
- Knowledge of public-sector financing and accounting, particularly those related to federal, state, and local financing of public housing and redevelopment projects and programs.
- Knowledge of City of Norfolk political and economic environment, to include knowledge of local public housing needs.
- Operational knowledge of personal computer for use in word processing, spreadsheet, database, and electronic communications.
- Oral and written communication skill to present and make comprehensible complex information regarding organization operations, of which some information may be highly technical in nature; provide clear work instructions; compose technical reports; make presentations before large groups; and respond to questions on a variety of job-related matters.
- Extensive human relations skills, particularly leadership, consulting, negotiating, persuasive, and supervisory skills. The jobholder must have the capacity to deal effectively with a wide variety of individuals, including those who exhibit skepticism or who do not cooperate with the jobholder.
- Extensive skill in coordinating multiple-departmental activities to achieve targeted results.
- A high level of analytical ability to comprehend, understand, and interpret complex and technical information, such as human resource management regulation, public-sector financing, and public relations information; and to comprehend, understand, and interpret organizational and environmental factors that could have potential effects on the success of projects and programs.
- A high level of ability to exercise independent judgment and initiative in the development and implementation of complex operational and some strategic activities, and the formulation of supporting policies.
Education, Experience, and Certification
- Bachelor’s degree in public administration, business administration, or other related field is required.
- A minimum of 12 years of progressively responsible experience in public housing and/or assisted housing, to include five years of progressively responsible managerial experience.
- Any equivalent combination of training, education, and experience necessary to obtain the required knowledge, skills, and abilities.
- Public Housing Manager (PHM), Accredited Residential Manager (ARM), and Housing Credit Certified Professional (HCCP) certifications are required.
NRHA is a member of the Norfolk Consortium, partnering with the City of Norfolk and the Norfolk Public School system to provide an array of medical, dental, vision, and other benefits to its employees. Employees must meet eligibility requirements to participate in the programs.