Director of Housing Choice Voucher Program, Howard County Housing Commission

Full Time
Columbia, MD
Posted 4 months ago

Ideal Candidate

The ideal candidate will be a “can-do”, high-energy leader who delegates appropriately, but is also willing to enthusiastically roll up their sleeves and be a working manager.  While technical skills are vital and required, it will be necessary for the individual to have exemplary interpersonal skills, with the ability to encourage others and listen to feedback, work closely with executive leadership and staff from all departments, and adapt quickly to changing priorities in this fast-paced organization.  Critical thinking skills, a positive attitude and desire to increase the supply of affordable housing is a must for this position.

Position Summary

The HCV Program Administrator position is responsible for providing management and leadership required to support the daily operations of the Housing Choice Voucher Program. The position responsibilities include a wide range of activities related to performance and regulatory compliance. Work is performed in a fast paced, high volume transaction environment; the position will be required to establish data integrity through risk analysis, data evaluation and reporting. The position reports to the Deputy Director.  The successful candidate will manage and administer roughly 1,400 vouchers and at least three types of special purpose vouchers while ensuring the delivery of excellent customer service.

Essential Duties and Responsibilities

  • Promote and provide excellent customer service.
  • Assist in the development and revisions of policies and procedures for the voucher rental assistance programs in accordance with federal regulations and Housing Authority policies.
  • Prepare Annual Plan and 5-Year Plan.
  • Assist in preparing in-house and HUD reports, and other documents for the voucher rental assistance program.
  • Conducts quality control review of tenant files for annual re-certifications, portability moves, interim changes and program termination.
  • Resolves problems and issues with clients and landlords as it pertains to the rental assistance programs.
  • Maintain effective relationships with staff, landlords, participants, community agency personnel and the general public as it pertains to the HCV programs.
  • Ability to act as a stand-in and perform all tasks as it relates to all programs i.e., intake, annual recertifications, interim income adjustments, move-ins, inspections, etc.
  • Prepare and deliver monthly Board reports.
  • Research and apply for grants for additional vouchers when available.
  • Assist in determining staff training needs and conduct in-house training of staff.
  • Possess proficient computer, oral and written communication skills.
  • Must attend Board and other meetings outside of normal work.
  • May act as a liaison between Housing Choice Voucher Counselors, Coordinators, and Inspectors.

Knowledge, Skills and Abilities

Knowledge

  • Knowledge and application of federal regulations as it pertains to the programs.
  • Knowledge and application of the Maryland Landlord and Tenant laws.
  • General knowledge of city and county housing codes.
  • Working knowledge of the principles of real estate management; working knowledge of finance and accounts as related to real estate management; ability to plan and supervise the work of others.
  • Broad awareness of current trends in management consulting, organizational development, and administration of public and private for-profit organizations. Ability to apply this knowledge to the management of affordable housing programs and projects.

Skills/Abilities

  • Keep accurate and detailed records.
  • Meet project deadlines and work effectively in pressure situations.
  • Supervise the work of others.
  • Interpret, explain, and apply applicable laws, rules, and regulations.
  • Proficiency in the following programs: Microsoft Outlook, Word, Excel, and PowerPoint.
  • Function in a matrix-style organization with a strong teamwork culture and willingness to act positively to sustain that culture.
  • Establish and maintain cooperative relationships with elected and appointed officials; agency employees; residents of public housing and resident organizations; federal and state agencies; and other public, private, and community-based organizations with patience, diplomacy, tact, and courtesy.
  • Sensitivity to, and experience with, working with ethnically and culturally diverse individuals, communities, agencies, and organizations which comprise the constituency of HCHC.
  • Ability to handle shifting and multiple priorities in a fast-paced growth environment.
  • Ability to establish effective working relationship with private landlords, real estate and property management companies, subordinates, and general public.
  • Ability to maintain security and confidentiality.
  • Strong organization, analytical, and problem-solving skills.
  • Be a bold, progressive, and customer-focused leader with excellent communication (oral & written) and interpersonal skills.
  • Ability to motivate and inspire staff; foster a high performing and team-oriented work environment and provide guidance and employee development while ensuring a culture of accountability, integrity, and respect.
  • A propensity to understand and implement complex policies and governmental regulations is required.
  • Ability to obtain high performer status on SEMAP submissions.
  • While technical skills are vital and required, it is necessary for the individual to have exemplary interpersonal skills, with the ability to encourage others, listen to feedback, and work closely with executive leadership and staff from all departments.
  • Ability to adapt quickly to changing priorities in a fast-paced organization.
  • Serve as a mentor and coach to the HCV Team.

Character Traits

  • Honesty
  • Enthusiasm
  • Mission Oriented
  • Integrity
  • Resourcefulness
  • Initiative
  • Good Judgment
  • Excellent Customer Service

Education, Experience and Requirements

  • Bachelor’s degree in Public Administration, Business Administration, Planning, Social Work or related field from an accredited college or university.
  • A minimum of six (6) years of experience working in subsidized housing or property management.
  • Experience in subsidized or related housing management is highly preferred and may substitute for having a bachelor’s degree.
  • At least five (5) years of management experience at a public housing authority working directly in the Housing Choice Voucher program is highly preferred.
  • Must have a minimum of five (5) years of progressive supervisory experience.
  • Also, must be motivated, organized and possess good written and oral communications.
  • Knowledge of HUD and other federal, state, and local regulations related to the housing choice voucher operation of a public housing authority and nonprofit organization.
  • While experience in housing is beneficial and necessary, it is critical that the HCV Manager be a relationship builder with effective leadership and management acumen and a positive presence with a commitment to excellence

Licensure

  • Possession of a valid Maryland driver’s license and automobile insurability by HCHC’s insurance carrier – or ability to obtain within 6 months.
  • Must be certified as a Manager of the Housing Choice Voucher (Section 8) Program or obtain certification within two (2) years of employment.
  • Must be certified as an HQS Inspector or obtain certification within two (2) years of employment.

Job Features

Job CategoryExecutive

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