The Chief Supportive Housing Officer (CSHO) is a member of the Executive Leadership Team and is responsible for overseeing the operations management of 24/7 permanent supportive housing programs for the organization. This position offers strategic leadership to support the development and implementation of projects that improve integrated services across Plymouth’s programs. The CSHO provides direction and support, consistent with established strategies, goals, and policies, to effectively maximize resources and ensure that Plymouth’s services are provided to residents in a culturally proficient way, for maintaining high standards of customer service to residents, and for nurturing a culture of respect and collaboration among staff.
The CSHO role requires someone to have a strong sense of adaptive evolution. With the constant shifts and changing needs of Plymouth Housing’s growth, they need an executive who can adjust and address specific challenges or opportunities as it pertains to their residents.
- Oversees the operations management of residents’ services across our 24/7 permanent supportive housing portfolio.
- Supervises the Director of Property Management, Director of Social Services, Crisis Intervention Manager, and assigned Administrative Assistant.
- Models and provides forward-thinking, and strategic leadership.
- Empowers direct reports to lead their departments with confidence. Establish clear expectations for direct reports’ individual performance and departmental outcomes consistent with strategic organizational goals; hold staff accountable for meeting expectations. Provide coaching, leadership development, and support professional growth.
- Fosters the integration of program services, including behavioral health services, in collaboration with other leaders.
- Ensures that program strategies and actions align with the Plymouth’s desired goals and outcomes.
- Oversees property and social services policies and procedures to ensure that Plymouth’s properties are responsibly managed; residents are outreached with support services; buildings are safe and well-maintained; operations are compliant with applicable contractual or regulatory requirements; revenue is maximized, and expenses minimized.
- Provides leadership to ensure provision of high-quality social services programs, adherence to evidence based best practices, and adequate staffing models.
- Promotes the development and delivery of behavioral health management, community building, and de-escalation support services.
- Identifies service gaps and develop program and policy options for addressing unmet needs.
- Works collaboratively to establish positive and supportive resident relationships; communicate timely and effectively; resolve problems directly, constructively, and according to the tenets of housing first, trauma-informed care, and harm reduction.
- Fosters and maintains cooperative working relationships within the organization and among partners within the community.
- Bachelor’s Degree in a relevant field.
- Minimum seven (7) years’ increasingly responsible experience in permanent supportive housing, multifamily low-income or affordable housing in the public or nonprofit sector.
- Minimum 5 years’ supervisory and management experience.
- Experience providing permanent supportive housing and services to low-income residents and people experiencing homelessness, people with disabilities, and people from a wide variety of cultural backgrounds.
- Experience developing and managing budgets for affordable housing properties.
- Master’s degree in a related field.
Knowledge and Skills
- Clear verbal and written communication skills, including facilitation and presentation skills.
- Ability to lead and thrive in a dynamic environment of change, ambiguity, challenge, and multiple priorities.
- Strong strategic thinking, planning, and analytical skills, turning evidence-based data into actionable knowledge.
- Skilled at tackling tough decisions with creativity and reasonable risk-taking.
- Strong organizational, time and project management skills.
- Adept at relationship building and collaboration with staff, community partners, and others.
- Proficient and experienced with Microsoft Office applications, particularly Excel, Outlook, Word, and PowerPoint.
- Possess a valid WA State driver’s license.