The New York City Housing Authority is seeking a Chief Operating Officer (COO). The COO reports directly to the Chief Executive Officer (CEO) and is responsible for management of the core operating business functions of the Authority. The COO portfolio includes all aspects of property management operations and building system maintenance, tenancy administration, resident engagement, administration of the Section 8 voucher programs, environmental health & safety, quality assurance, safety & security, as well as specialized teams on lead-based paint, mold, and asbestos. The COO has approximately 15 direct reports, including senior level managers overseeing each area of the portfolio, as well as a project management and support team within the COO office.
Primary Responsibilities of the COO
- Determine the goals and standards for performance within operations, identify opportunities for achievement or barriers to success, and ensure accountability at all levels of the operation.
- Facilitate NYCHA’s Transformation Plan by aligning operations for full implementation of the Neighborhood Model, Work Order Reform. Janitorial Reform, and other strategic initiatives to improve service delivery.
- Ensure operational compliance with various legal mandates concerning the remediation and abatement of lead-based paint, mold, and asbestos
- Support and ensure continued improvement in each of the HUD Agreement pillar areas (Lead, Mold, Heat, Elevators, Pest, Waste Management, and Inspections) and facilitate adherence to existing Action Plans and amendments.
- Oversee performance of the housing choice voucher program to ensure maximum voucher and budget utilization
- Promote transparent and rational policies for tenancy administration in both Public Housing and Section 8 housing programs
- Coordinate review of all statutory and regulatory changes to ensure adoption of any programmatic improvements
- Coordinate significant cross-departmental collaboration to facilitate operational objectives, including in areas such as human resources, information technology, and legal.
- Work closely with the CEO and Chief Financial Officer (CFO) to maximize resource allocation, provide for successful operations, and continue efforts to expand property-based budgeting
- Develop relationships with residents and community organizations to ensure their experiences are captured in the design and planning of operational changes.
- Engage business stakeholders in order to expand vendor interest in NYCHA projects and programs.
- Cultivate and provide opportunities for rising talent within the Authority.
- Strong Leader and Capacity Builder: a proven leader with experience in organizational design and strategy, operational process engineering, and project management with the ability to lead a diverse and dynamic team. This includes the ability to cultivate entrepreneurship and ownership while enforcing accountability and maintaining high expectations of staff.
- Solutions-Driven Entrepreneur: a creative thinker, especially with experience in problem solving solutions both in the short and long term.
- Strategic Visionary: ability to project how future trends and consequences should drive present decisions.
- Exemplary Communicator: ability to communicate clearly, both verbally and in writing, capable of translating complex and potentially confusing information for a variety of stakeholders.
Minimum Qualification Requirements
- A minimum of 15 years of satisfactory professional experience in government or public administration, business operations, housing finance and development, or a related field.
- Prior Public or Affordable Housing, Section 8, and other government agency experience is preferred.
- Knowledge of U. S. Department of Housing and Urban Development, State of New York and City of New York regulations is a plus, but not required.